As a building society, our members come first, and we’re here to support you during any period of personal disruption, ill health or financial difficulty arising from Coronavirus (COVID-19).
We may take longer to answer your calls and messages, or to process your applications and requests. Some of our staff are self-isolating, and there is a lot to do, but we'll continue to work as fast as we can. As always, supporting our members is our top priority.
We’re doing our best to keep our branches open to support our members, during this difficult time. We ask that you’re mindful of the Public Health England advice to keep your distance from each other and from our colleagues when you visit a branch. It’s not an easy thing to do, but it makes a big difference. And please don’t be offended if we ask you to step back or even wait outside, if the branch is busy. Thank you.More information